Fossheim is Business System Manager at Norsk Hydro, driving continuous improvement across 11 global sites in the Precision Tubing unit. With over 27 years of international experience, he specializes in Lean, Six Sigma, Quality Management, and Project Leadership. He is passionate about using information technology as part of the solution to create effective processes and develop people and culture. Kjellbjørn has implemented global business system standards, leading major improvement initiatives and reducing waste. A certified Process Auditor with a professional degree in HSE, he is a strong advocate for safety and operational excellence.

Title of the Presentation:

Business improvements through training and observation

Key words:

Lean, collaboration, continuous improvements, SOP, WOC

Key message:  

Hydro has been using the “Walk, Observe and Communicate” module in RamBase QMS for a year. Kjellbjørn Fossheim, Quality Management System & Extrusion Business System Manager, shares the tangible results from the sites that have started using the functionality. Spoiler alert: cost saving and quality improvements.

Discover how Hydro uses the “Walk, Observe and Communicate” (WOC) module in RamBase QMS to control variations and drive improvement. Kjellbjørn Fossheim, Quality Management System & Extrusion Business System Manager, shares how sites using WOC report tangible cost savings and quality gains. The key is a capable workforce with the right knowledge, awareness, and ability. This starts with clear Standard Operating Procedures (SOPs) and continues with verifying that these procedures are followed. WOC enables leaders to be present on the shop floor—observing, engaging, and communicating with employees. This direct interaction is crucial for building competence and ensuring consistency. Together, SOPs and WOC form a strong foundation for structured, continuous improvement.