Sarah Alraeesi is a senior public sector leader with expertise in institutional excellence and leadership development. As Director of the Fujairah Government Excellence Award Department, she leads strategic initiatives to enhance organisational performance and service quality. She holds a Master’s degree in Public Administration and brings extensive experience in government and cultural development programmes. Sarah is recognised for advancing public sector excellence and leading cross-sector initiatives to embed quality-driven practices across organisations.

Title of the Presentation:  The Role of Excellence Models in Shaping Strategic Public Sector Performance: Insights from the Fujairah Government Excellence Model.

Key words: Institutional Excellence, Public Sector Performance, Digital Transformation, Innovation Management, Future Foresight, Artificial Intelligence, Quality-Driven Practices, Organisational Agility, Sustainability, Government Excellence Models

Key message:  Embedding an institutional excellence model that integrates innovation, future foresight, and digital transformation enables government entities to drive sustainable performance, adopt emerging technologies such as AI, and enhance quality and resilience across public service delivery.